Conditions for returning goods

In accordance with the Law of Ukraine “On Consumer Rights Protection” dated March 19, 1994 No. 172, our customers have the right to exchange a non-food product of proper quality for a similar one if it does not suit them in terms of shape, style, color, size, dimensions, or for other reasons cannot be used as intended.

Product exchange is possible within 14 calendar days (excluding the day of purchase), provided all requirements established by current legislation are met.

To qualify for an exchange or return, the product must be:

• in new condition (unused and undamaged);

• complete with all included components;

• in the preserved original packaging;

• accompanied by a receipt or any other proof of purchase.

Products That Cannot Be Exchanged or Returned

According to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 “On the Implementation of Certain Provisions of the Law of Ukraine ‘On Consumer Rights Protection’”, the following items are not subject to exchange or return:

• combs and massage brushes;

• disposable products;

• cleaning agents;

• brushes and brush sets;

• nail files, buffers, and polishers;

• manicure and pedicure tools;

• nail polishes and gel polishes;

• products in aerosol packaging;

• promotional or discounted items.

These products may only be returned if a manufacturing defect is discovered or if the order does not match what was placed.

Returning a Product with Defects

If you receive a product with a defect or an incorrect order composition, please contact us within 24 hours after receiving the parcel. We guarantee a prompt resolution: replacement, refund, or another convenient option for you.

How to Request a Return or Exchange

1. Contact our online store manager to clarify the details or fill out the “Product Return” form on our website.

2. Prepare the product for shipment (following the conditions listed above).

3. Send the parcel using any convenient delivery method.

4. After receiving and inspecting the product, we will process the exchange or refund.

We strive to make your shopping experience in our online store as comfortable as possible, and our service – transparent and fair.